WHEC46 WHIRLPOOL | Alldatasheet
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Manufactured and warranted by Water Channel Partners
2805 Dodd Road, Suite 300
Eagan, MN 55121 How to install, operate and maintain your Demand Controlled Water Softener with Wi-Fi Model WHEC46 Installation and Operation ManualSystem tested and certified by the Water Quality Association against CSA B483.1. System tested and certified by NSF International against NSF/ANSI Standard 44 for hardness reduction and efficiency, and certified to NSF/ANSI/CAN Standard 372. If you have any questions or concerns when installing, operating or maintaining your water softener, call our toll free number: 1-866-986-3223 or visit whirlpoolwatersolutions.com When you call, please be prepared to provide the model and serial number of your product, found on the rating decal, typically located on the rim below the salt lid hinges. PRODUCT REGISTRATION AND WARRANTY EXTENSION Please register your product on whirlpoolwatersolutions.com See warranty page for extended warranty details. 7400447 (Rev. D 3/10/26)W11712652A
48" SIDE VIEW FRONT VIEW TOP VIEW 20-1/2" 15"3-3/4" IN OUT 41-3/4" IN - OUT OUT IN IN – OUT FIG. 1FRONT VIEWSIDE VIEW TOP VIEW 3-3/4" (9.5 cm) 20-1/2" (52 cm) 15" (38 cm) 41-3/4" (106 cm) 48" (122 cm) NOTE: Due to variances in production and assembly, the water softener valve height may vary by up to 1/2", and may not match previously installed sys- tems. This will not affect system performance.
Specifications & Performance Claims *Capacity to reduce clear water iron is substantiated by laboratory test data. The state of Wisconsin requires additional treatment if the water supply contains clear water iron exceeding 5 ppm. Canada working pressure limits: 1.4 - 7.0 kg/cm 2. *Intermittent flow rate does not represent the maximum service flow rate used for determining the softener’s rated capacity and efficiency. Continuous operation at flow rates greater than the service flow rate may affect capacity and efficiency performance. This system conforms to NSF/ANSI 44 for the specific performance claims as verified and substantiated by test data. Variable Salt Dose: The salt dose is selected by the electronic controls at regeneration time based on the amount needed. Model WHEC46 Model Code L46P Rated Softening Capacity (Grains @ Salt Dose) 13,800 @ 2.7 lbs 36,700 @ 10.3 lbs 46,300 @ 17.7 lbs Rated Efficiency (Grains/Pound of Salt @ Minimum Salt Dose) 5,060 @ 2.7 lbs Water Used During Regeneration @ Minimum Salt Dose 3.8 gal. / 1,000 grains Total Water Used Per Regeneration @ Maximum Salt Dose 43.1 gallons Rated Service Flow Rate 12.5 gpm Amount of High Capacity Ion Exchange Resin 1.30 cu. ft. Pressure Drop at Rated Service Flow 12.9 psig Water Supply Max. Hardness 160 gpg Water Supply Max. Clear Water Iron 12 ppm* Water Pressure Limits (minimum / maximum) 20 - 125 psi Water Temperature Limits (minimum / maximum) 40 - 120°F Minimum Water Supply Flow Rate 3 gpm Intermittent Flow @ 30 PSI 21.7 gpm* Maximum Drain Flow Rate 2.0 gpm Salt Storage Capacity 200 lbs This model is efficiency rated. The efficiency rating is valid only at the minimum salt dose and rated service flow. The softener has a demand initiated regeneration (D.I.R.) feature that complies with specific performance specifications intended to minimize the amount of regenerant brine and water used in its operation. This softener has a rated softener efficiency of not less than 3,350 grains of total hardness exchange per pound of salt (based on sodium chloride) and shall not deliver more salt than its listed rating or be operated at a sustained maximum service flow rate greater than its listed rating. This softener has been proven to deliver soft water for at least ten continuous minutes at the rated service flow rate. The rated salt efficiency is measured by laboratory tests described in NSF/ANSI Standard 44. These tests represent the maximum possible efficiency that the system can achieve. Operational efficiency is the actual efficiency after the system has been installed. It is typically less than the rated efficiency, due to individual application factors including water hardness, water usage, and other contaminants that reduce a softener's capacity. Questions? Call Toll Free 1-866-986-3223 or visit whirlpoolwatersolutions.com When you call, please be prepared to provide the model and serial number, found on the rating decal, typically located on the rim below the salt lid hinges.
Your safety and the safety of others are very important. We have provided many safety messages in this manual and on your appliance. Always read and obey all safety messages. This is the safety alert symbol. This symbol alerts you to potential hazards that can kill or hurt you and others. All safety messages will follow the safety alert symbol and either the word “DANGER” or “WARNING” These words mean: You can be killed or seriously injured if you don’t immediately follow instructions. You can be killed or seriously injured if you don’t follow instructions. All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what can happen if the instructions are not followed. In the state of Massachusetts: The Commonwealth of Massachusetts plumbing code 248-CMR shall be adhered to. A licensed plumber shall be used for this installation. In the state of California: You must turn the Salt Efficiency Feature setting to ON. This may initiate more frequent recharges. However, it will operate at 4,000 grains per pound of salt or higher. To turn on the Salt Efficiency Feature, follow the instructions in the “Salt Efficiency” section of this manual. Do not return the water softener to store. If you have any questions, or there are missing parts or damage, please call Toll Free 1-866-986-3223 or visit www.whirlpoolwatersolutions.com When you call, please be prepared to provide the model and serial number, found on the rating decal, typically located on the rim below the salt lid hinges. Before You Start = The water softener requires a minimum water flow of 3 gallons per minute at the inlet. Maximum allowable inlet water pressure is 125 psi. If daytime pressure is over 80 psi, nighttime pressure may exceed the maximum. Use a pressure reducing valve if necessary (Adding a pressure reducing valve may reduce the flow). Failure to use a pressure reducing valve may cause damage to the system, resulting in flooding and damage to property. If your home is equipped with a backflow preventer, an expansion tank must be installed in accordance with local codes and laws. = The water softener works on 24 V DC electrical power, supplied by a direct plug-in power supply (included). Be sure to use the included power supply and plug it into a nominal 120 V, 60 Hz household outlet that is in a dry location only, grounded and properly protected by an overcurrent device such as a circuit breaker or fuse. = Do not use this system to treat water that is microbiologically unsafe or of unknown quality without adequate disinfection upstream or downstream of the system. European Directive 2002/96/EC requires all electrical and electronic equipment to be disposed of accord- ing to Waste Electrical and Electronic Equipment (WEEE) requirements. This directive or similar laws are in place nationally and can vary from region to region. Please refer to your state and local laws for proper disposal of this equipment.
Water Conditioning Information The parts required to assemble and install the water softener are included with the unit. Thoroughly check the water softener for possible shipping damage and parts loss. Also, inspect and note any damage to the shipping carton. Remove and discard (or recycle) all packing materials. To avoid the loss of small parts, we suggest you keep the small parts in the parts bag until you are ready to use them. FIG. 2 Drain HoseBypass Valve Grommet Installation Adaptors Silicone Grease O-rings Clips (2 are shipped installed on the softener’s valve) Adaptor ElbowHose Clamps Water Hardness Test Strip IRON Iron in water can cause stains on clothing and plumbing fixtures. It can negatively affect the taste of food, drinking water, and other beverages. Iron in water is measured in parts per million (ppm). The total* ppm of iron, and type or types*, is determined by chemical analysis. Four different types of iron in water are: = Ferrous (clear water) iron = Ferric (red water) iron = Bacterial and organically bound iron = Colloidal and inorganically bound iron (ferrous or ferric) Ferrous (clear water) iron is soluble and dissolves in water. This water softener will reduce moderate amounts of this type of iron (see specifications).** Ferrous (clear water) iron is usually detected by taking a sample of water in a clear bottle or glass. Immediately after taking, the sample is clear. As the water sample stands, it gradually clouds and turns slightly yellow or brown as air oxidizes the iron. This usually occurs in 15 to 30 minutes. When using the softener to reduce Ferrous (clear water) iron, add 5 grains to the hardness setting for every 1 ppm of Ferrous (clear water) iron. See “Set Water Hardness Number” section. Ferric (red water), and bacterial and organically bound irons are insoluble. This water softener will not remove ferric or bacterial iron. This iron is visible immediately when drawn from a faucet because it has oxidized before reaching the home. It appears as small cloudy yellow, orange, or reddish suspended particles. After the water stands for a period of time, the particles settle to the bottom of the container. Generally, these irons are removed from water by filtration. Chlorination is also recommended for bacterial iron. Colloidal and inorganically bound iron is of ferric or ferrous form that will not filter or exchange out of water. This water softener will not remove colloidal iron. In some instances, treatment may improve colloidal iron water. Colloidal iron water usually has a yellow appearance when drawn. After standing for sev- eral hours, the color persists and the iron does not set- tle, but remains suspended in the water. SEDIMENT Sediment is fine, foreign material particles suspended in water. This water softener will not remove sediment. This material is most often clay or silt. Extreme amounts of sediment may give the water a cloudy appearance. A sediment filter installed upstream of the water softener normally corrects this situation. * Water may contain one or more of the four types of iron and any combination of these. Total iron is the sum of the contents. ** Capacity to reduce clear water iron is substantiated by laboratory test data.
1-1/2" air gap FLOOR DRAIN FIG. 3 1-1/2" air gap Drain Hose Drain Hose 1-1/2" air gap Installation Requirements THE PROPER ORDER TO INSTALL WATER TREATMENT EQUIPMENT FIG. 4 Pressure Tank City Water Supply Well Water Supply Well Pump OROptional Sediment Filter Water Heater Water Softener Untreated Water to Outside Faucets Hot Water to House Cold Water to House Drain Hose PLUMBING CODES All plumbing must be completed in accordance with national, state, and local plumbing codes. In the state of Massachusetts: The Commonwealth of Massachusetts plumbing code 248-CMR shall be adhered to. A licensed plumber shall be used for this installation. AIR GAP REQUIREMENTS A drain is needed for regeneration water (See Figure 3). A floor drain, close to the water softener, is pre- ferred. A laundry tub, standpipe, etc. are other drain options. Secure valve drain hose in place. Leave an air gap of 1-1/2" between the end of the hose and the drain. This gap is needed to avoid the backflow of sewer water into the water softener. Do not put the end of the drain hose into the drain. LOCATION REQUIREMENTS Consider all of the following when selecting an installation location for the water softener. = Do not locate the water softener where freezing temperatures occur. Do not attempt to treat water over 120ºF. Freezing temperatures or hot water damage voids the warranty. = To condition all water in the home, install the water softener close to the water supply inlet, and upstream of all other plumbing connections, except outside water pipes. Outside faucets should remain on hard water to avoid wasting conditioned water and salt. = A nearby drain is needed to carry away regeneration discharge (drain) water. Use a floor drain, laundry tub, sump, standpipe, or other options (check your local codes). See “Air Gap Requirements” and “Valve Drain Requirements” sections. = The water softener works on 24 V DC electrical power, supplied by a direct plug-in power supply (included). Provide nearby a 120 V, 60 Hz electrical outlet in accordance with NEC and local codes. = Always install the water softener between the water inlet and water heater. Any other installed water conditioning equipment should be installed between the water inlet and water softener (See Figure 4 below). = Avoid installing in direct sunlight. Excessive sun heat may cause distortion or other damage to non-metallic parts.
FIG. 7 FIG. 8 SINGLE BYPASS VALVE Pull out for “Service” (Soft water) Push in for “Bypass”
3 VALVE BYPASS
FIG. 5 FIG. 6 1/4" NPT Thread Clip Barbs 1/4 NPT Threads 1/2" Outside Dia. Copper Tube (not included) Compression Fitting. 1/4 NPT x 1/2" O.D. Tube (not included) Cut barbs from drain fit- ting (pull clip to remove fitting from valve) Barbs for 3/8" I.D. Tubing Drain Hose Hose Clamp VALVE DRAIN REQUIREMENTS Using the flexible drain hose (included), measure and cut to the length needed. Flexible drain hose is not allowed in all localities (check your plumbing codes). If local codes do not allow the use of a flexible drain hose, a rigid valve drain run must be used. Purchase a compression fitting (1/4 NPT x 1/2 in. minimum tube) and 1/2" tubing from your local hardware store. Plumb a rigid drain as needed (See Figure 6). NOTE: Make the valve drain line as short and direct as possible. INLET / OUTLET PLUMBING OPTIONS Always install either a single bypass valve (provided), as shown in Figure 7, or, if desired, parts for a 3 valve bypass system (not included) can be purchased and assembled, as shown in Figure 8. Bypass valves allow you to turn off the water to the softener for maintenance if needed, but still have water in house pipes. Use: = Copper pipe = Threaded pipe = PEX (Crosslinked Polyethylene) pipe = CPVC plastic pipe = Other pipe approved for use with potable water IMPORTANT: Do not solder with plumbing attached to the single bypass valve. Soldering heat will damage the plastic valve.
FIG. 9A NOTE: See “Air Gap Requirements” section. To Outside Faucets Soft WaterMain Water Pipe Water Softener Valve Valve Drain Elbow Valve Drain Hose* Floor Drain Overflow Drain Elbow Salt Storage Tank Overflow Hose* Secure Valve Drain Hose in place over Floor Drain 1-1/2" air gap Plug-in Power Supply To Controller Hard Water *Do not connect the water softener valve drain hose to the salt storage tank overflow hose. Inlet Outlet Pipe 1" NPT Sweat Adaptor (not included) O-ring Single Bypass Valve 1" NPT Threaded Adaptor O-ring Clips
Water Shutoff ValveElectronic Control Board on back of Faceplate Plug cable into elec- tronic control board (power must be off) FIG. 9C OPTIONAL: INSTALL THE MOTORIZED WATER SHUTOFF VALVE If you purchased the optional water shutoff valve, install it in the plumbing upstream of the softener inlet. Figure 9B shows installation with the shutoff valve immediately upstream of the bypass valve inlet, using one of the softener’s installation adaptors and a 1” NPT pipe nipple (not included). The shutoff valve may also be installed in the plumbing farther upstream of the softener, making sure that the 10 foot long cable will reach the softener’s electronic control board (See Figure 9C). The shutoff valve’s inlet and outlet are female 1” NPT. Support the weight of the shutoff valve. After completing plumbing, make sure that the water softener is not powered up, and plug the cable from the shutoff valve into the corresponding connector on the electronic control board (See Fig. 9C or Schematic on Page 25). IMPORTANT: Do not place fingers into the motorized shutoff valve when it is plugged into the electronic controller. NOTE: The shutoff valve may be operated manually by pulling out and turning the knob on the shut- off valve body (See Fig. 60 on Page 26), although there is no need to do this when installing. TYPICAL INSTALLATION (with optional motorized water shutoff valve) FIG. 9B NOTE: See “Air Gap Requirements” section. To Outside Faucets Soft WaterMain Water Pipe Valve Drain Elbow Valve Drain Hose* Floor Drain Overflow Drain Elbow Salt Storage Tank Overflow Hose* 1-1/2” air gap Plug-in Power Supply To Controller Hard Water *Do not connect the water softener valve drain hose to the salt storage tank overflow hose. Inlet Outlet Pipe 1” NPT Sweat Adaptor (not included) O-ring Single Bypass Valve 1” NPT Threaded Adaptor O-ring Secure Valve Drain Hose in place over Floor Drain Optional Motorized Water Shutoff Valve (not included with water softener) 1” NPT Nipple (provided with optional motorized water shutoff valve) Plug into Controller Clips Water Softener Valve
MOVE THE WATER SOFTENER INTO PLACE 1. Move the water softener into the desired location. Set it on a solid, level surface. IMPORTANT: Do not place shims directly under the salt storage tank to level the softener. The weight of the tank, when full of water and salt, may cause the tank to fracture at the shim. 2. Visually check and remove any debris from the water softener valve inlet and outlet ports. 3. Make sure the turbine assembly spins freely in the “out” port of the valve. 4. If not already done, put a light coating of silicone grease on the single bypass valve o-rings. 5. Push the single bypass valve into the softener valve as far as it will go. Snap the two large holding clips into place, from the top down as shown in Figures 11 & 12. IMPORTANT: Be sure the clips snap firmly into place so the single bypass valve will not pull out. Excessive Weight Hazard Use two or more people to move and install or uninstall water softener. Failure to do so can result in back or other injury. TURN OFF WATER SUPPLY 1. Close the main water supply valve, located near the well pump or water meter. 2. Open all faucets to drain all water from house pipes. NOTE: Be sure not to drain water from the water heater, as damage to the water heater elements could result. INSTALL THE BRINE TANK OVERFLOW ELBOW Install the brine tank overflow grommet and elbow in the 13/16" diameter hole in the back of the salt storage tank sidewall. NOTE: The brine tank overflow elbow accepts either 1/2" or 3/8" I.D. hose. Installation Instructions FIG. 12 CORRECT ASSEMBLY Clip Outside diameter of clip channel on single bypass valve Outside diameter of water softener valve inlet & outlet NOTE: Be sure all 3 tabs of the clip go through the matching holes on the water softener valve inlet or outlet, and fully into the channel on the single bypass valve. Make sure that the tabs are fully seated. FIG. 11 Clip Channel Single Bypass Valve FIG. 10 Top Cover Salt Lid Salt Storage Tank Brine Tank Overflow Elbow Brine Tank Overflow Grommet 13/16" Hole
COMPLETE INLET AND OUTLET PLUMBING Measure, cut, and loosely assemble pipe and fittings from the main water pipe to the inlet and outlet ports of the water softener valve. Be sure to keep fittings fully together, and pipes squared and straight. Be sure hard water supply pipe goes to the water softener valve inlet side. NOTE: Inlet and outlet are marked on the water softener valve. Trace the water flow direction to be sure hard water is to inlet. IMPORTANT: Be sure to fit, align and support all plumbing to avoid putting stress on the water softener valve inlet and outlet. Stress from misaligned or unsupported plumbing may cause damage to the system. Complete the inlet and outlet plumbing for the type of pipe you will be using. INSTALL VALVE DRAIN HOSE 1. Measure, cut to needed length and connect the 3/8" drain line (provided) to the water softener valve drain fitting. Use a hose clamp to hold the hose in place. NOTE: Make the valve drain line as short and direct as possible. IMPORTANT: If codes require a rigid drain line see “Valve Drain Requirements” section. 2. Route the drain hose or copper tubing to the floor drain. Secure drain hose. This will avoid “whipping” during regenerations. See “Air Gap Requirements” section. 1. Measure, cut to needed length and connect the 3/8" drain line (provided) to the salt storage tank overflow elbow and secure in place with a hose clamp. 2. Route the hose to the floor drain, or other suitable drain point no higher than the drain fitting on the salt storage tank (This is a gravity drain). If the tank overfills with water, the excess water flows to the drain point. Cut the drain line to the desired length and route it neatly out of the way. IMPORTANT: For proper operation of the water softener, do not connect the water softener valve drain tubing to the salt storage tank overflow hose. INSTALL SALT STORAGE TANK OVERFLOW HOSE FIG. 13 Ground Wire (not included) Clamp (2 - not included) GROUNDING INFORMATION (for Installations on Metal Pipe) The house main incoming water pipe is often used to ground electrical outlets in the home. Grounding minimizes possible shock hazard. Installing the water softener with a plastic bypass valve will break this ground. Before beginning installation, purchase and securely install two grounding clamps and a #4 copper wire across the location where the softener will be, tightly clamping it at both ends, as shown in Figure 13. NOTE: Check local plumbing and electrical codes for proper installation of the ground wire. The installation must conform to them. In Massachusetts, plumbing codes of Massachusetts shall be conformed to. Consult with your licensed plumber. Electrical Shock Hazard Prior to installation on metallic plumbing, securely install two grounding clamps and a #4 copper wire per installation instructions. Failure to follow these instructions can result in death or electrical shock.
Use two or more people to move and lift salt bags. Failure to do so can result in back or other injury. ADD WATER AND SALT TO THE SALT STOR AGE TANK Installation Instructions TEST FOR LEAKS To avoid air pressure in the water softener and plumb- ing system, complete the following steps in order: 1. Fully open two or more softened cold water faucets close to the water softener, located downstream from the water softener. 2. Place the bypass valve (single or 3 valve) into the “bypass” position. See Figures 7 & 8 on Page 7. 3. Slowly open the main water supply valve. Run water until there is a steady flow from the opened faucets, with no air bubbles. 4. Place bypass valve(s) in “service” or soft water position as follows: = Single bypass valve: Slowly move the valve stem toward “service,” pausing several times to allow the water softener to fill with water. = 3 valve bypass: Fully close the bypass valve and open the outlet valve. Slowly open the inlet valve, pausing several times to allow the water softener to fill with water. 5. After about three minutes, open a hot water faucet until there is a steady flow, and there are no air bubbles, then close this faucet. 6. Close all cold water faucets and check for leaks at the plumbing connections that you made. 7. Check for leaks around clips at softener’s inlet and outlet. If a leak occurs at a clip, depressurize the plumbing (turn off the water supply and open faucets) before removing clip. When removing clips at the softener’s inlet or outlet, push the single bypass valve body toward the softener (see Figure 14). Improper removal may damage clips. Do not reinstall damaged clips. 1. Using a container, add about three gallons of clean water into the salt storage tank. 2. Add salt to the storage tank. Use nugget, pellet, or coarse solar salts with less than 1% impurities. PLUG IN THE POWER SUPPLY During installation, the water softener wiring may be moved or jostled from place. Be sure all lead wire connectors are secure on the back of the electronic board and be sure all wiring is away from the valve gear and motor area, which rotates during regenerations. 1. Plug the power supply into an electrical outlet that is not controlled by a switch. NOTE: The water heater is filled with hard water and, as hot water is used, it will refill with conditioned water. In a few days, the hot water will be fully conditioned. To have fully conditioned hot water immediately, wait until the initial recharge is over. Then, drain the water heater (following instructions for water heater) until water runs cold. SANITIZE THE WATER SOFTENER / SANITIZE AFTER SERVICE 1. Open the salt lid and pour about 3 oz. (6 table- spoons) of household bleach into the softener brine well. 2. Make sure the bypass valve(s) is in the “service” (open) position. 3. Start a recharge (regeneration). See “Recharge Now” on Page 15. 4. After the recharge has completed, fully open a cold water faucet, downstream from the softener, and allow 50 gallons of water to pass through the sys- tem. This should take at least 20 minutes. Close the faucet. FIG. 14 ...depressurize the plumbing, then push Bypass Valve body toward softener If removing clips...
FIG. 16 CLEAN REMINDER The screen in Figure 16 appears, with “CLEAn” flash- ing in the display, when four months have elapsed on the system’s timer since start up or the last reset. This is a reminder to use Whirlpool ® WHE-WSC Water Softener Cleanser three times a year. To reset the timer, press any button on the control panel and “CLEAn” will disappear. STEP 1. SET PRESENT TIME OF DAY If the words “SET TIME" do not show in the display, press the PROGRAM button several times until they do. Programming the Water Softener FIG. 17 FIG. 18 continued on next page FIG. 15 RECHARGE button CONNECTION STATUS light UP button DOWN button PROGRAM button Display Questions? Call Toll Free 1-866-986-3223 or visit whirlpoolwatersolutions.com When you call, please be prepared to provide the model and serial number, found on the rating decal, typically located on the rim below the salt lid hinges. PROGRAM THE SOFTENER When the power supply is plugged into the electrical outlet, the model code (L46P) and a software version number (example: r5.0), are briefly shown in the face- plate display. Then the words “SET TIME” appear and “12:00 PM” begins to flash.
Programming the Water Softener FIG. 19 continued from previous page 1. Press the r UP or s DOWN buttons to set the present time. Up moves the display ahead; down sets the time back. Be sure AM or PM is correct. NOTE: Press buttons and quickly release to slowly advance the display. Hold the buttons down for fast advance. NOTE: On Wi-Fi connected systems, the current time will be updated and maintained automatically via Wi-Fi. 2. When the correct time is displayed, press the PROGRAM button, and the display will change to show the “Hardness” screen. STEP 2. SET WATER HARDNESS NUMBER If you completed the previous step, the words “SET HARDNESS" should show in the display. Otherwise, press the PROGRAM button several times until they do. FIG. 20 1. The softener’s default recharge start time is 2:00 AM. This is normally a time of day when water is not being used in the household. Hard water bypasses the softener if the household draws water during the recharge cycle. If a different recharge start time is desired, press the r UP or s DOWN buttons to change the time, in 1-hour increments. Be sure AM or PM is correct. 2. When the desired recharge start time is displayed, press the PROGRAM button, and the display will change to show one of the “Salt Type” screens shown below. STEP 4. SET SALT TYPE If you completed the previous step, either “nACL” (for Sodium Chloride) or “kCL” (for Potassium Chloride) should show in the display. Otherwise, press the PROGRAM button several times until one of them does. 1. Press the r UP or s DOWN buttons to set the type of salt you will be using in your water softener. The default is NaCl (standard Sodium Chloride water softener salt). If you will be using KCl (Potassium Chloride) instead, be sure to set salt type to KCl. This setting adjusts the regeneration cycle times to compensate for the different rate at which KCl dissolves. See also Page 20 for more information on salt types. 2. When the correct salt type is displayed, press the PROGRAM button, and the display will change to show the “Set Salt Level” screen. FIG. 21 1. Press the r UP or s DOWN buttons to set the hardness of your water supply, in grains per gallon. The default is 25. NOTE: If your water supply contains iron, compen- sate for it by adding to the water hardness number. For example, assume your water is 20 gpg hard and contains 2 ppm iron. Add 5 to the hardness number for each 1 ppm of iron. In this example, you would use 30 for your hardness number. 20 gpg hardness 2 ppm iron x 5 = 10 +10 (times) 30 HARDNESS NUMBER 2. When finished setting your water’s hardness num- ber, press the PROGRAM button, and the display will change to show the “Recharge Time” screen. STEP 3. SET RECHARGE (REGENERATION) START TIME If you completed the previous step, the words “SET RE CHARGE TIME" should show in the display. Otherwise, press the PROGRAM button several times until they do.
The softener enters the fill cycle of regeneration immediately. This regeneration will take about 2 hours to complete. Then, you will have soft water again. NOTE: If the “Clean Feature” is set ON, the normal regeneration cycle is preceded by a cleaning backwash and rinse. RECHARGE TONIGHT If you do not want to start an immediate recharge, but would like an extra recharge at the next preset recharge start time, do the following to schedule a recharge: Press and release (do not hold) the RECHARGE but- ton. “RECHARGE TONIGHT” will begin flashing in the display, and the softener will begin regeneration at the next preset recharge time (2:00 AM, or as set). FIG. 25 FIG. 26 FIG. 24 FIG. 22 STEP 5. SET SALT LEVEL If you completed the previous step, the words “SET SALT LEVEL" should show in the display. Otherwise, press the PROGRAM button until they do. 1. Lift the salt lid and level the salt in the storage tank. 2. The salt level scale, on the brine well inside the tank, has numbers from 0 to 8 (See Fig. 22). Observe the highest number the leveled salt is at, or closest to. 3. Press the r UP or s DOWN buttons until the number on the screen corresponds to the salt level. At level 2 or below, “LOW SALT LEVEL" will flash in the display. If you wish to turn this feature off, press the s DOWN button past 0, and the word “OFF” flashes in the display. 4. When finished setting the salt level, press the PROGRAM button. The display returns to the normal time of day screen (Fig. 23). SALT LEVEL MONITOR SYSTEM You must set salt level each time salt is added to the water softener. The salt monitor system esti- mates salt levels, and accuracy will vary with different salts. At level 2 or below, “LOW SALT LEVEL" will flash in the display (Fig. 24) to remind you to add salt. EXTRA RECHARGE Sometimes, a manually initiated recharge (regenera- tion) may be desired, or needed. Two examples are: = You have used more water than usual (guests visit- ing) and you may run out of soft water before the next automatic regeneration. = You did not add salt to the softener before it ran out. Add salt to the softener before regenerating. You can start a regeneration immediately, or you can set the controller to regenerate at the next preset recharge time (2:00 AM, or as set). RECHARGE NOW Press the RECHARGE button and hold for 3 sec - onds, until the words “RECHARGE NOW” begin to flash in the display. FIG. 23 If you decide to cancel the regeneration before it starts, press and release the RECHARGE button once more. “RECHARGE TONIGHT” will stop flashing in the display. Brinewell Numbers Salt Level Programming the Water Softener
Connecting the System to Wi-Fi STEP 1. DOWNLOAD THE iQua®2 APP Go to the App Store or Google Play and download the iQua®2 app. This must be installed on your mobile device to set up an account and connect your water softener to the “cloud”. STEP 2. SET UP YOUR ACCOUNT 1. Open the iQua®2 app. 2. On the welcome screen, tap Create an Account. 3. On the water softener’s front panel (See Fig. 29), press both the r UP and s DOWN buttons, and hold them for 3 seconds. 3. Enter the e-mail address you want to receive notifi- cations. Choose a password and fill in the remaining fields with your information (name, phone number, address, etc.). 4. Agree to the terms and tap Submit to create your account. 5. A confirmation code has been sent to the e-mail address you provided when creating your account. Enter the code and tap Validate User to validate the account. If you don’t see the e-mail in your inbox, check your spam or junk folder, and flag it as safe so that future notifications from iqua2.com will not be blocked. STEP 3. PUT WATER SOFTENER CON- TROL INTO CONNECT MODE 1. If you haven’t already done so, program the water softener with time, hardness, salt level, etc., as shown on pages 13-15. 2. Make sure that the softener’s display shows the current time, without the word “SET”. Press the PROGRAM button several times if “SET” shows. FIG. 28FIG. 27 Connection Status light indication Status No Light Wi-Fi not set up or is off. Solid Amber System is in Connect Mode, waiting to begin connecting to the app. Flashing Amber System is connecting to Wi-Fi. Flashing Green System is connecting to the Internet. Solid Green System has a good Wi-Fi signal and is connected to the Internet. Flashing Red Wi-Fi connection error. Alternating Red and Green Internet connection error. Red with Amber Flashes Wi-Fi connected, but not Internet. Solid Amber (not in Connect Mode) Wi-Fi signal is poor. Green with Amber Flashes System is downloading an over- the-air update. Rapidly Flashing Red System is installing an over-the- air update. 4. Release the buttons when “Conn” appears in the display (See Fig. 29) and the connection status light turns solid amber. 5. The system is now in Connect Mode, ready to be connected to the “cloud”, and will remain for 15 minutes. If Connect Mode has “timed out” and the light is off, you can enter Connect Mode again by pressing both the r UP and s DOWN buttons and holding them for 3 seconds . FIG. 29 CONNECTION STATUS light (see table below) Press both UP and DOWN buttons, and hold for 3 seconds, to put into Connect Mode
Connecting the System to Wi-Fi 6. With the system in Connect Mode, continue to Step 4 to use the app to connect your water softener to the “cloud” via the home’s wireless router. STEP 4. CONNECT AND REGISTER YOUR WATER SOFTENER 1. If you completed Step 2 on the previous page, you’ll automatically be signed into your iQua®2 account. If you’ve created an account previously, sign in using your e-mail address and password. 2. After signing into your account, verify that the softener is still in Connect Mode (See Fig. 29). In the app, tap Connect to add the softener, then Setup Device to begin pairing via Bluetooth. FIG. 30 FIG. 31 3. Once the softener is found, tap Yes to set up the device and begin connecting to Wi-Fi. 4. The app screen will show a list of wireless net- works in range. Select your home’s wireless network and enter the Wi-Fi password, then tap Connect device to network. 5. The softener’s display will change to “C-1” while connecting to Wi-Fi, then “C-2” while connecting to the Internet. When the softener successfully connects to the Internet, you’ll hear a beep and see the following screen on the app (See Fig. 38). Tap the button to continue. FIG. 33FIG. 32 FIG. 36 FIG. 37 FIG. 35FIG. 34 Home_Wireless_Network Other_Network_1 Other_Network_2 FIG. 38 NEW WI-FI ROUTER? If you replace your local Wi-Fi router, a previously connected system will not automatically connect to the new router. Starting with Step 3 on the pre- vious page, put the softener into connect mode and repeat the wireless setup procedure to con- nect your system to the new router.
OPTIONAL SETTINGS: = SALT EFFICIENCY = CLEAN FEATURE = CLEAN FEATURE MINUTES = MAXIMUM DAYS BETWEEN REGEN- ERATIONS = 12 / 24 HOUR CLOCK = BACKWASH & FAST RINSE TIMES 1. To set any of these options, press and hold the PROGRAM button for 3 seconds until “000 - -” shows in the display. Controller Features FIG. 39 FIG. 40 Efficiency Icon Then press (do not hold) PROGRAM again to dis- play one of the “Salt Efficiency” screens shown below. SALT EFFICIENCY: When this feature is ON, the water softener will operate at salt efficiencies of 4000 grains of hardness per pound of salt or high- er. The softener may recharge more often using smaller salt dosage and less water. This softener is shipped with the efficiency feature set OFF. Use the r UP or s DOWN buttons to change between OFF and ON. An efficiency icon will be displayed when this feature is ON. FIG. 41 Displayed when efficiency is set to “ON” 2. Press PROGRAM again to display the “Set Clean” screen. CLEAN: This feature is beneficial on water sup- plies containing iron and/or high amounts of sedi- ments (sand, silt, dirt, etc.). When set to ON, a backwash and fast rinse cycle will occur first, pre- ceding the normal regeneration sequence. This provides extra cleaning of the resin bed before it is regenerated with the salt brine. To conserve water, if your water supply does not contain iron or sedi- ments, be sure this feature is set to OFF. The default is OFF. Use the r UP or s DOWN but- tons to change between OFF and ON. 3. Press PROGRAM again to display the “Set Clean Time” screen. FIG. 42 FIG. 43 CLEAN FEATURE MINUTES: If you have set the Clean Feature ON, the length of the extra back- wash cycle auto matically is set to 3 minutes. However, you can ad just this time from 1 to 15 minutes in length. To change this cycle time, use the r UP button to increase the time, or the s DOWN button to shorten the time. If no change is desired, continue to next step. California Efficiency Requirement Your Whirlpool® Water Softener has a “High Efficiency” feature that can be set ON or OFF. This softener is shipped with the efficiency fea- ture set OFF, which will utilize the maximum rated capacity while most often achieving maxi- mum salt efficiencies. When installing this unit in the State of California, you MUST turn the effi- ciency feature ON. The softener may initiate more frequent recharges, but it will operate at 4000 grains per pound of salt or higher.
- Press PROGRAM again to display the “Recharge Days” screen. MAXIMUM DAYS BETWEEN REGENERATIONS: The electronic controller automatically determines regeneration fre quency. This provides the greatest operating efficiency and, under most conditions this feature will be left in its default mode. However, you can set this feature to force a regeneration every set number of days. You may want to do this if, for exam ple, your water supply contains iron and you want the softener to regenerate at least once every few days to keep the resin bed clean. Use the r UP or s DOWN buttons to change the number of days (up to 15). If no change is desired, continue to next step. 5. Press PROGRAM again to display the “12 or 24 hr” screen. FIG. 44 BACKWASH & FAST RINSE TIMES: If you expe- rience salty tasting water after regeneration, you may need to increase the backwash and fast rinse times. The cycle times during regeneration are determined by the softener’s electronic controller. However, you may increase the backwash and fast rinse times, in 1 minute increments. If you wish to increase the backwash time, use the r UP or s DOWN buttons to add up to 15 min- utes. Then press PROGRAM to display the fast rinse time “Add” screen.
12 OR 24 HOUR CLOCK: All time displays are
shown in 12 hour (AM/PM) time format at the default setting. If 24 hour time format is de sired, set to 24 hr by pressing the r UP button. 6. Press PROGRAM again to display the backwash time “Add” screen. FIG. 45 FIG. 48 If you wish to increase the fast rinse time, use the r UP or s DOWN buttons to add up to 15 min- utes. 7. Press PROGRAM to return to the normal run (time of day) screen. PROGRAM MEMORY If electrical power to the softener goes off, the time display is blank but the electronic controller keeps the correct time for several hours. When electrical power comes on again, you will have to reset the present time only if the display is flashing. The HARDNESS and RECHARGE TIME never require resetting unless a change is desired. Even if the clock is incorrect after a long power outage, the softener works as it should to keep your water soft, however, regenera- tions may occur at the wrong time of day until you reset the clock to the correct time of day. NOTE: If the water softener was regenerating when power was lost, it will now finish the cycle. FIG. 46 FIG. 47 Questions? Call Toll Free 1-866-986-3223 or visit whirlpoolwatersolutions.com When you call, please be prepared to provide the model and serial number, found on the rating decal, typically located on the rim below the salt lid hinges.
Sometimes, a hard crust or salt “bridge” forms in the brine tank. It is usually caused by high humidity or the wrong kind of salt. When the salt “bridges,” an empty space forms between the water and the salt. Then, salt will not dissolve in the water to make brine. Without brine, the resin bed is not recharged and hard water will result. If the storage tank is full of salt, it is difficult to tell if you have a salt bridge. A bridge may be underneath loose salt. Take a broom handle, or like tool, and hold it next to the water softener. Measure the distance from the floor to the rim of the water softener. Then, gently push the broom handle straight down into the salt. If a hard object is felt before the pencil mark is even with the top, it is most likely a salt bridge. Gently push into the bridge in several places to break it. Do not use any sharp or pointed objects as you may puncture the brine tank. Do not try to break the salt bridge by pounding on the outside of the salt tank. You may damage the tank. ADDING SALT Open the salt lid and check the salt storage level frequently. If the water softener uses all the salt before you refill it, you will experience hard water. Until you have established a refilling routine, check the salt every two or three weeks. Always add if less than 1/4 full. NOTE: In humid areas, it is best to keep the salt stor- age level lower, and to refill more often to avoid salt “bridging”. Recommended Salt: Nugget, pellet or coarse solar salts with less than 1% impurities. Salt Not Recommended: Rock salt, high in impuri- ties, block, granulated, table, ice melting, ice cream making salts, etc. WATER SOFTENER CLEANSER The manufacturer recommends that you use Whirlpool ® WHE-WSC Water Softener Cleanser, as directed, every four months. Lift the brinewell cover and pour in the entire 16 oz. bottle of Whirlpool® Water Softener Cleanser. Press the RECHARGE button and hold for three seconds, until “RECHARGE” begins to flash in the display. This manual recharge will take about two hours. If taste, odor, or discoloration are detected in the water, manually recharge the softener again, then run a cold water faucet immediately downstream of the softener until water tastes, smells, and appears normal. Routine Maintenance FIG. 49 Broom Handle Pencil Mark 1” - 2” Push Tool into Salt Bridge to Break Salt Bridge Salt Empty Space Water Level Questions? Call Toll Free 1-866-986-3223 or visit whirlpoolwatersolutions.com When you call, please be prepared to provide the model and serial number, found on the rating decal, typically located on the rim below the salt lid hinges.
KEEP THE WATER SOFTENER FROM FREEZING If the softener is installed where it could freeze (sum- mer cabin, lake home, etc.), you must drain all water from it to stop possible freeze damage. To drain the softener: 1. Close the shut-off valve on the house main water pipe, near the water meter or pressure tank. 2. Open a faucet in the soft water pipes to vent pres- sure in the softener. 3. Move the stem in the single bypass valve to bypass. Close the inlet and outlet valve in a 3 valve bypass system, and open the bypass valve. If you want water in the house pipes again, reopen the shut-off valve on the main water pipe. 4. Unplug the power supply at the wall outlet. Open the salt lid and remove the softener’s top cover. Take off both drain hoses if they will interfere with moving the softener into position over the drain. 5. Gently remove the large holding clips at the softener inlet and outlet. Separate the softener from the plas- tic installation adaptors, or from the bypass valve. 6. Lay a piece of 2 inch thick board near the floor drain (See Figure 51). 7. Move the softener close to the drain. Slowly and gently, tip it over until the rim rests on the wood block with the inlet and outlet over the drain. Do not allow the softener’s weight to rest on the inlet and outlet fittings or they may break. 8. Tip the bottom of the softener up a few inches and hold until all water has drained. Leave the softener laying like this until you are ready to use it. Plug the inlet and outlet with clean rags to keep dirt, bugs, etc. out. FIG. 50 CLEANING THE NOZZLE & VENTURI A clean nozzle & venturi (See Figure 50) is a necessity for the water softener to work properly. This small component creates the suction to move brine from the brine tank, into the resin tank. If it should become plugged with sand, silt, dirt, etc., the water softener will not work, and hard water will result. IMPORTANT: Be sure small hole in the gasket is cen- tered directly over the small hole in the nozzle & ven- turi housing. Be sure the numbers are facing up. To get access to the nozzle & venturi, remove the water softener’s top cover. Put the bypass valve(s) into the bypass position. Be sure the water softener is in soft water (service) cycle (no water pressure at nozzle & venturi). Then, holding the nozzle & venturi housing with one hand, un screw the cap. Do not lose the o-ring seal. Lift out the screen support and screen. Then, remove the nozzle & venturi disc, gasket and flow plug(s). Wash the parts in warm, soapy water and rinse in fresh water. Be sure to clean both the top and bottom of the nozzle & venturi disc. If needed, use a small brush to remove iron or dirt. Do not scratch, mis- shape, etc., surfaces of the nozzle & venturi. Gently replace all parts in the correct order. Lubricate the o-ring seal with silicone grease and locate in place. Install and tighten the cap by hand, while supporting the housing. Overtightening may break the cap or housing. Put the bypass valve(s) into service (soft water) position. Recharge the softener to reduce water level in the tank. This will also assure that the softener is com- pletely recharged and ready to provide softened water again. Check the water level in the tank by looking down the brinewell. If the water level does not drop after a recharge, the problem has not been resolved. Call 1-866-986-3223. Floor Drain FIG. 51 Wood Block Cap O-ring Seal Screen Support Screen Gasket *Flow Plug (HVDC) Housing Cone Screen *Flow Plug *Install with lettered side up, concave side down. Nozzle & Venturi Disc
No soft water 1. No salt in the storage tank. Refill with salt and then use RECHARGE NOW feature. No soft water & dis- play is blank 1. Power supply unplugged at wall outlet, or power cable disconnected from back of elec - tronic board or power supply malfunction. Check for loss of power and correct. Reset electronic controls and then use RECHARGE NOW feature. 2. Fuse blown, circuit breaker popped, or cir- cuit switched off (See “Program Memory” on Page 19). Replace fuse, reset circuit breaker, or switch circuit on, and then use RECHARGE NOW feature. 3. Electronic control board malfunction. Replace electronic control board (See Page 29). No soft water & salt level not dropping 1. Salt storage tank “bridged”. Refer to “Breaking a Salt Bridge” section to break. 2. Bypass valve(s) in “bypass” position. Move bypass valve(s) to “service” position. No soft water & salt storage tank full of water, water running to drain while unit is in the soft water cycle 1. Dirty, plugged or damaged nozzle & venturi assembly Take apart, clean and inspect nozzle & venturi (See “Cleaning the Nozzle & Venturi” section. 2. Inner valve fault causing leak. Replace seals and rotor. 3. Valve drain hose is plugged. Hose must not have any kinks, sharp bends or any water flow blockage (See “Valve Drain Requirements” section. 4. Valve drain line and Salt Storage Tank overflow drain connected together by a tee. Disconnect tee and run separate drain lines. 5. Low or high system water pressure (low pressure may disrupt brine draw during recharge, high pressure may cause inner valve parts failure). If pressure is low, increase well pump output to a mini- mum 20 psi. If daytime pressure is over 100 psi, add a pressure reducing valve in the supply pipe to the soften- er. Contact a licensed plumber. 6. Brine float dirty or broken. Clean or replace Brine Valve Float Assembly. 7. Leak between valve and resin tank. Replace o-rings between resin tank and valve. Water hard some- times 1. Incorrect time set. Check and change time setting. 2. Incorrect water hardness set. Refer to “Set Water Hardness” section to set correctly. 3. Incorrect model code programmed. Refer to “Program the Water Softener” section to set cor- rectly. 4. Hot water being used when softener is regenerating. Avoid using hot water while the softener is regenerating, as the water heater will fill with hard water. 5. Possible increase in water hardness. Test untreated water for hardness and iron, and program the water softener accordingly (See “Set Water Hardness”) section to set. 6. Leaking faucet or toilet valve. Excessive water usage. A small leak can waste hundreds of gallons of water in a few days. Fix all leaks and always fully close faucets. Iron in water 1. Clear water iron in water supply. Test untreated water for hardness and iron, and program the water softener accordingly (See “Set Water Hardness”) section to set. 2. Iron in soft water. Clean resin bed with Resin Bed Cleaner. Follow instruc- tions on package. 3. Bacterial or organic bound iron. Cannot be treated by water softener. Resin in house hold plumbing 1. Crack in distributor or riser tube. Replace resin tank assembly. Salt storage tank leaking 1. Crack in brine tank. Replace salt storage tank assembly. Motor stalled or clicking 1. Motor malfunction or internal valve fault causing high torque on motor. a. Replace rotor/seal. b. Replace motor & switch. Error code E1, E3 or E4 appears 1. Fault in wiring harness or connections to position switch. Replace wiring harness or connections to position switch. 2. Fault in switch. Replace switch. 3. Fault in valve causing high torque. Replace rotor/seal. 4. Motor inoperative. Replace motor. Error code E5 1. Electronic control malfunction. Replace electronic control board. Display alternating “SOV” and “OFF” 1. Optional motorized Water Shutoff Valve closed. Reopen Motorized Water Shutoff Valve by pressing RECHARGE button or by using iQua®2 app. Connection status light not solid green 1. System receiving an update or not connected to the Internet. Refer to “Connection Status light indication” table (See Page 16).
Error Codes 01, 02, 03, 04 & 05: These are the water softener error codes unrelated to the optional water shutoff valve. While one is in the display, the PROGRAM button remains operational so the service person can perform the Manual Advance Diagnostics, below, to further isolate the problem. Procedure for removing error codes 01 through 05 from display: 1. Unplug power supply from electrical outlet. 2. Correct problem. 3. Plug power supply back in. 4. Wait 8 minutes. The error code will return if the problem was not corrected. Error Codes 07, 08 & 09: These error codes indicate a problem with the option- al water shutoff valve. Make sure that the water shut- off valve is still plugged into the water softener’s con- trol board. To clear one of these codes from the dis- play, press the RECHARGE button and hold for 3 seconds. If the error code is displayed again after a minute or two, the water shutoff valve probably needs to be replaced. MANUAL ADVANCE DIAGNOSTICS Use the following procedures to advance the water softener through the regeneration cycles to check operation. Remove the top cover to expose the valve and ob - serve cam and switch operation during valve rotation. 1. Press and hold PROGRAM for 3 seconds until “000” shows in the display, then release. 2. The 3 digits indicate water meter operation: 000 (steady) = Soft water not in use, and no flow through the meter. Open a nearby soft water faucet. 000 to 140 (continual) = Repeats for each gallon of water passing through the meter. 4. Use the RECHARGE button to manually advance the valve into each cycle and check correct switch operation. NOTE: Be sure water is in contact with the salt, and not separated by a salt bridge (See "Breaking a Salt Bridge" section). 5. While in this diagnostic screen, the following infor- mation is available and may be beneficial for vari- ous reasons. This information is retained by the computer from the first time electrical power is applied to the electronic controller. a. Press the r UP button to display the number of days this electronic control has had electrical power applied. b. Press the s DOWN button to display the num- ber of regenerations initiated by this electronic control since the code number was entered. 6. Press and hold the PROGRAM button until the model code (L46P) shows in the display. This code identifies the softener model. If an incorrect model code is displayed, the softener will operate on incorrect configuration data. 7. To change the code number, press the r UP or s DOWN button until the correct code shows. 8. To return to the present time display, press the PROGRAM button. Water Meter Switch AUTOMATIC ELECTRONIC DIAGNOSTICS This water softener self-monitors electronic compo- nents and circuits for correct operation. If a malfunc- tion occurs, an error code appears in the display. FIG. 52 FIG. 53 3. The letter “P” and a dash (or dashes) indicate POSITION switch operation (See Figure 53). If the letter appears, the switch is closed. If the dash shows, the switch is open. Troubleshooting FIG. 54
RESETTING TO FACTORY DEFAULTS To reset the electronic controller to its factory default for all settings (time, hardness, etc.): 1. Press the PROGRAM button and hold it until the display changes twice to show “SET” and the flash- ing model code. 2. Press the r UP button (a few times, if necessary) to display a flashing “SoS”. 3. Press the PROGRAM button, and the electronic controller will restart. 4. Set the present time, hardness, etc., as described on pages 13-15. MANUAL ADVANCE REGENERATION CHECK This check verifies proper operation of the valve motor, brine tank fill, brine draw, regeneration flow rates, and other controller functions. Always make the initial checks first, and perform the manually initiated electronic diagnostics. NOTE: The display must show a steady time (not flashing). If an error code shows, first press the PROGRAM button to enter the diagnostic display. 1. Press the RECHARGE button and hold for 3 sec onds. RECHARGE begins to flash as the softener’s valve advances from the service to fill position. 2. Shine a flashlight down the brinewell and observe fill water entering the tank. 3. If water does not enter the tank, look for an obstructed nozzle, venturi, fill flow plug, brine tub- ing, or brine valve riser pipe. 4. After observing fill, press the RECHARGE button to move the softener into brining. A slow flow of water to the drain will begin. Verify brine draw from the brine tank by shining a flashlight into the brinewell and observing a noticeable drop in the liquid level. 5. If the softener does not draw brine: = nozzle and/or venturi dirty = nozzle and venturi not seated properly on gasket = restricted drain (check drain fitting and hose) = ineffective nozzle and venturi seal = other inner valve problem (rotor seal, rotor & disc, wave washer, etc.) NOTE: If water system pressure is low, an elevated drain hose may cause back pressure, stop- ping brine draw. 6. Again press RECHARGE to move the softener into backwash. Look for a fast flow of water from the drain hose. 7. An obstructed flow indicates a plugged top distribu- tor, backwash flow plug or drain hose. 8. Press RECHARGE to move the softener into fast rinse. Again look for a fast drain flow. Allow the sof- tener to rinse for a few minutes to flush out any brine that may remain in the resin tank from the brining cycle test. 9. To return the softener to service, press RECHARGE once more. Position Markers (valve in service) Motor Cam FIG. 56 FIG. 55 Need help troubleshooting? Call Toll Free 1-866-986-3223 or visit whirlpoolwatersolutions.com When you call, please be prepared to provide the model and serial number, found on the rating decal, typically located on the rim below the salt lid hinges.
FIG. 57 NO Valve Motor Position SwitchNC Pwr. In Position/ TurbineMotor
24 V DC
24 V DC120 V AC
Controller (PWA) Optional Motorized Water Shutoff Valve
The Motorized Water Shutoff Valve (sold separately) may be used with this Whirlpool Wi-Fi connected water softener and the iQua ®2 app to remotely turn off the home’s water supply. For example, you may want to turn off the water when going away on vacation. Install the motorized shutoff valve in the plumbing, upstream of the softener (see page 9), and plug the cable into the softener’s electronic control board with the power off (see page 9 and Figure 57). In the iQua ®2 app, in the Status tab at the bottom of the softener’s main dashboard, a line labeled “Water Shutoff Valve” indicates the valve’s current status. Tapping Manage allows you to operate the valve remotely. If you receive an alert indicating continuous water flow, you can use this control to remotely shut off the water. NOTE: The time and water flow thresholds for trigger- ing an alert may be adjusted by tapping Manage Device near the bottom of the Device tab, selecting General, then scrolling down to Alert Settings. While the water shutoff valve is closed using the iQua ®2 app, if not recharging, the softener’s display will alternate between the following screens: OPEN Motorized Water Shutoff Valve Knob - pull out to turn OPEN CLOSED Sight glass FIG. 60 Optional Motorized Water Shutoff Valve To cancel the manual override and resume electronic control of the water shutoff valve, use the iQua ®2 app to Open or Close the valve, or press the Recharge button to return the valve to its previous position. Note that if a recharge is in progress, the Recharge button will instead advance to the next stage of the recharge until the cycle ends. FIG. 59 To manually operate the motorized water shutoff valve, pull out the round knob on the valve and turn it until the red line in the sight glass matches the desired (open or closed) position (See Figure 60). If you manually operate the valve, the app’s Water Shutoff Valve status will indicate “Manual” and the softener’s display will alternate between the following screens to show that the system is not currently controlling the valve: You can reopen the water shutoff valve using the iQua ®2 app, or by holding the softener’s Recharge button for 3 seconds. If the softener was recharging when the valve was closed, a different message will appear indicating the recharge cycle has been suspended. FIG. 58 FIG. 61
See Pages 28 & 29 for parts
Questions? Call Toll Free 1-866-986-3223 or visit whirlpoolwatersolutions.com When you call, please be prepared to provide the model and serial number, found on the rating decal, typically located on the rim below the salt lid hinges. Key No. Part No. Description – 7112963 Distributor O-Ring Kit (includes Key Nos. 1-3) 1 á O-Ring, 2-7/8" x 3-1/4" 2 á O-Ring, 13/16" x 1-1/16" 3 á O-Ring, 2-3/4" x 3" 4 7077870 Top Distributor 5 7265025 Filter Screen 6 7327584 Repl. Bottom Distributor – 7331177 Tank Neck Clamp Kit (includes 2 ea. of Key Nos. 7 & 8) 7 á Clamp Section (2 req.) 8 á Retainer Clip (2 req.) 9 7247996 Repl. Resin Tank, 10" x 40" 10 0502272 Resin, 1 cu. ft. 11 7392597 Brine Tank 12 7137824 Brinewell Key No. Part No. Description 13 7391355 Rim 14 7391729 Electronics Enclosure, Rear 15 7401249 Repl. Electronic Control Board (PWA) 16 7391541 Faceplate (order decal below) 17 7392034 Faceplate Decal 18 7392610 Salt Lid (order decal below) ¢ 7400455 Instruction Decal 19 7392602 Top Cover 20 7351054 Power Supply, 24 V DC 21 7381180 Brine Valve Assembly – 7331258 Overflow Hose Adaptor Kit (includes Key Nos. 22-24) 22 á Grommet 23 á Adaptor Elbow 24 á Hose Clamp 25 7139999 Drain Hose ¢ Not illustrated. To order repair parts, call toll free 1-866-986-3223. Manufactured and warranted by Water Channel Partners Eagan, MN 55121
Questions? Call Toll Free 1-866-986-3223 or visit whirlpoolwatersolutions.com When you call, please be prepared to provide the model and serial number, found on the rating decal, typically located on the rim below the salt lid hinges. Key No. Part No. Description – 7384691 Motor, Cam & Gear Kit, 1" (includes Key Nos. 100-102) 100 á Motor 101 á Cam & Gear 102 7224087 Screw, #8-32 x 1" (2 req.) 103 7231393 Motor Plate 104 0900857 Screw, #6-20 x 3/8" (3 req.) 105 7171250 Bearing – 7331169 Drain Hose Adaptor Kit (includes Key Nos. 106-110) 106 á Clip, Drain 107 á Hose Clamp 108 á Drain Hose Adaptor 109 á O-Ring, 15/16" x 1-3/16" 110 á Flow Plug, 2.0 gpm – 7185487 Seal Kit (includes Key Nos. 111-116) 111 á O-Ring, 5/8" x 13/16" 114 á Rotor Seal 115 á Seal 116 á Seal, Nozzle & Venturi 117 7174313 Bearing, Wave Washer 118 7185500 Rotor & Disc Key No. Part No. Description – 7342712 Drain Plug Kit, 1" (includes Key Nos. 115, 119 & 120) 119 á Plug, Drain Seal 120 á Spring 121 7337589 Clip, 1", pack of 4 122 7342704 Installation Adaptor, 1", pack of 2, including 2 ea. Clips & O-Rings (See Key Nos. 121 & 123) 123 7337597 O-Ring, 1-1/16" x 1-5/16", pack of 4 124 7214383 Bypass Valve Assembly, 1", including 2 ea. Clips & O-Rings (See Key Nos. 121 & 123) – 7290931 Turbine & Support Assembly, including 2 O-Rings (See Key No. 123) & 1 ea. of Key Nos. 125 & 126 125 á Turbine Support & Shaft 126 á Turbine 127 7171145 Valve Body 128 7309811 Wire Harness, Sensor – 7398705 Nozzle & Venturi Kit (includes Key Nos. 129-131) 129 á Retainer, Nozzle & Venturi 130 á O-Ring, 1/4" x 3/8" (2 pcs.) 131 á Nozzle & Venturi Assembly 132 7175199 Wave Washer 133 7171161 Valve Cover 134 7342681 Screw, #10-14 x 2-5/8", pack of 8 135 7305150 Switch 136 7140738 Screw, #4-24 x 3/4" (2 req.)
137 WHECSV Motorized Water Shutoff Valve Ù
with 1” NPT to 1” NPT Pipe Nipple Ù Not included with softener. To order repair parts call toll free 1-866-986-3223. Manufactured and warranted by Water Channel Partners Eagan, MN 55121
WATER SOFTENER WARRANTY - MODEL WHEC46 Warrantor: Water Channel Partners, 2805 Dodd Road, Suite 300, Eagan, MN 55121 Warrantor guarantees to the original purchaser when the product is purchased from an authorized dealer, and when installed and maintained in accordance with the instructions, that: Two Year Full Warranty:
- For a period of two (2) years from the date the product is delivered, all parts will be free from defects in materials and workmanship and will perform in accordance with their written specifications.
- For a period of two (2) yeara from the date the product is delivered, labor to repair or replace any part determined by Warrantor to be defective in materials or workmanship, will be provided at no additional cost. Limited Warranties:
- For a period of ten (10) years from the date the product is delivered, the salt storage tank and fiberglass resin/ mineral tank will not rust, corrode, leak, burst, or in any other manner, fail to perform in accordance with their written specifications.
- For a period of three (3) years from the date the product is delivered, the electronic control board will be free of defects in materials and workmanship and will perform in accordance with its written specifications. If, during such respective period, a part proves to be defective, Warrantor will ship a replacement part, directly to your home, without charge. If a repair or replacement part is unavailable, Warrantor may refund the original purchase price. After the second year, labor necessary to maintain this product is not covered by the product warranty. If you have questions regarding a warranted product, need assistance with installation or troubleshooting, wish to order a part or report a warranty issue, we are just a phone call away. SIMPLY DIAL 1-866-986-3223 for assistance. General Provisions The above warranties are effective provided the water softener is operated at water pressures not exceeding 125 psi (8.8 kg/cm 2), and at water temperatures not exceeding 120°F (49°C); provided further that the water softener is not subject to abuse, misuse, alteration, neglect, freezing, accident or negligence; and provided further that the water softener is not damaged as the result of any force of nature such as, but not limited to, flood, hurricane, tornado or earthquake. The limited warranty does not cover damage due to: (a) transportation, (b) storage, (c) improper use, (d) failure to follow the product instructions or to perform any preventive maintenance, (e) modifications, (f) unauthorized repair, (g) normal wear and tear, or (h) external causes such as accidents, abuse, or other actions or events beyond Warrantor’s reasonable control. Use of aftermarket, used, or non-manufacturer provided parts will void all warranties. Warranty does not cover failures due to improper product installation. Warrantor is excused if failure to perform its warranty obligations is the result of strikes, government regulation, materials shortages, or other circumstances beyond its control. THERE ARE NO WARRANTIES ON THE WATER SOFTENER BEYOND THOSE SPECIFICALLY DESCRIBED ABOVE. ALL IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR OF FITNESS FOR A PARTICULAR PURPOSE, ARE DISCLAIMED TO THE EXTENT THEY MIGHT EXTEND BEYOND THE ABOVE PERIODS. THE SOLE OBLIGATION OF WARRANTOR UNDER THESE WARRANTIES IS TO REPLACE OR REPAIR THE COMPONENT OR PART WHICH PROVES TO BE DEFECTIVE WITHIN THE SPECIFIED TIME PERIOD, AND WARRANTOR IS NOT LIABLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES. NO DEALER, AGENT, REPRESENTATIVE, OR OTHER PERSON IS AUTHORIZED TO EXTEND OR EXPAND THE WARRANTIES EXPRESSLY DESCRIBED ABOVE. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may have other rights which vary from state to state. This warranty applies to consumer-owned installations only. ® / ™ © 2025 Whirlpool. All rights reserved. iQua is a registered trademark of EcoWater Systems LLC, used with permission. Manufactured under license by Water Channel Partners, Eagan, Minnesota. Limited warranty provided by manufacturer. EXTEND YOUR WARRANTY: Use Whirlpool® WHE-WSC Water Softener Cleaner The factory warranty for your water softener is shown below. The two year full warranty period on parts and labor can be extended to ten (10) years from the date the product is delivered if you use Whirlpool ® WHE-WSC Water Softener Cleaner on your system. Use one bottle of Whirlpool ® WHE-WSC Water Softener Cleaner, as directed, every four months from the date the water softener is delivered. Retain proof of purchase of Whirlpool ® WHE-WSC Water Softener Cleaner to validate any warranty claim after the second year. Purchase of no more than three (3) bottles of Whirlpool ® WHE-WSC Water Softener Cleaner in a 12 month period may be applied toward compliance with this warranty. Use of any water softener additive other than Whirlpool ® WHE-WSC will not provide extended warranty coverage.